Frequently Asked Questions

Turnaround Times

Turnaround starts from the time the correct file is received.
If the order or the file is received after 1:00 pm, turnaround starts the next day.
Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. Turnaround times are an estimate, not a guarantee.

How long will it take to get my order delivered to me?
For most products the estimated in-house turnaround is 1-2 days after it is submitted and paid for. Some products, such as brochures and business cards have a slightly longer turn-around time. FEDEX Ground shipping takes from 1 to 5 business days depending on your distance from our facility in Florida.

FEDEX Ground Shipping Transit Times

Here are the transit times from our print house in South Florida.
FedEx ground shipping time map

What payment options are available?

Due to our quick turnaround, all orders must be prepaid. We accept Visa, MasterCard, American Express, and Discover. If you would like to pay with a check or money order, please overnight the check to us. Most of our customers use the Post Office’s Express Mail for this.

What do you print?

In short, we print EVERYTHING. Some of our clients use our printing services for: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Zed Cards, Instruction Booklets, Monthly Periodicals, Tri-Folds, Record Flats, and More!

How can I send you a Print Job?

We will send you a link to our secure upload area. Ready to get started? Call us at (954) 914-2703 today.

Can you print jobs that are different sizes than you have listed?

Yes we can! Choose the size closest to your art when ordering. For custom orders, please contact customer service at info@smlprintgroup.com or call us at (954) 914-2703.

What file formats are accepted?

We accept any Mac or PC rasterized file format. This includes tiffs, jpegs, and flattened pdfs.

What types of media do you accept?

We prefer you to upload your files through a link we will send you by email. We also accept a Mac or PC CD.

Is there an extra charge for bleeds?

No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8″ all around.

How long will it take to upload my files?

Uploading may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar.

Order Cancellation Policy

Orders that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
$10.00 — PRIOR to order sent to prepress
$20.00 — AFTER file has been prepared in prepress
Plate Charges — Will be assessed on orders where applicable
NO REFUND — No refunds of any kind AFTER a job has been approved.
ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT! 
Other Fees
Jobs may be subject to other fees as follows:
$10.00 — Additional HP proofs (per 8.5″ X 11″, per side).
$100.00/hour — Approved artwork alterations; 1/2 hour minimum.
$10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
$5.00 — PDF proof for any jobs.
This is not an exhaustive list; other fees may be incurred in special circumstances.

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